Senator Chang’s legislation on artificial intelligence helps to improve state services

Continuing her advocacy on innovation and technology, Senator Ling Ling Chang (R-Diamond Bar) is pleased to announce that the California State Senate unanimously passed Senate Bill 348 with bipartisan support. SB 348 would require the Department of Motor Vehicles and the Department of Technology to develop an artificial intelligence (AI) strategy to improve state services.

“As a member of the bi-partisan Technology and Innovation Caucus, I’m committed to making sure California doesn’t fall further behind in using technology in state services.

“Customer service is the cornerstone of success for all businesses, including state agencies who serve California hardworking residents. Over the past year, we’ve read many stories about the inefficiencies of the DMV, which is a concern for me and it should be a concern for all Californians. I hope to help our state agencies such as the DMV to be more efficient and improve the accuracy of their systems. My legislation would help to modernize state services by using AI in smart and effective ways,” said Senator Chang.

Currently, several state agencies have already utilized AI with demonstrated success, including the California Department of Food and Agriculture (CDFA). The CDFA uses AI in place for the state’s food systems so that it is more sustainable, drought resilient, and adaptable to climate change.

The Future of Life and Little Hoover Commission support this bill.

SB 348 will now head to the California State Assembly for consideration.

This article was released by the Office of Senator Ling Ling Chang.