The women and men of Southern California Edison are as focused as ever on safely providing reliable service to our customers during these challenging times. In keeping with that commitment, we will continue to work 24/7 to serve our communities.
Prioritizing critical work
We are prioritizing critical work necessary to protect our communities from the threat of wildfires and to make urgent repairs, even as we postpone less pressing upgrades. Postponing this critical work could inadvertently create larger and more dangerous risks. We do not take the decision to proceed with an outage lightly, and our teams are working to shorten the duration as much as possible. We must go forward with work necessary to protect public safety including reducing wildfire risk. We are postponing noncritical work that would cause a customer outage and evaluating each outage on a case-by-case basis.
You may also see our crews conducting inspections from the ground or air to determine the need to clear or remove vegetation near our equipment or actively working to remove it. Learn more about our wildfire mitigation activities.
Safely providing reliable service means critical scheduled outages must continue, even during this unprecedented COVID-19 situation. This is consistent with Gov. Newsom’s “Stay at Home” Executive Order, which recognized that essential work as defined by the U.S. Department of Homeland Security’s Cybersecurity and Infrastructure Security Agency’s guidelines must continue.
We’re here for you in a time of need
Please know we will not disconnect your power now because you’re having trouble making payments due to hardships caused by COVID-19. We’re temporarily suspending service disconnections for nonpayment and waiving late fees by request. If you are having trouble paying your bill, we encourage you to contact our SCE Customer Contact Center to talk about a payment extension or arrangement.
We live and work in the communities we serve, and we care about those communities deeply. To help during these challenging times, Edison International, SCE’s parent company, will make $1 million in donations to community-based organizations in its service area.
Helping our employees stay safe and healthy
We are so grateful for our workers who continue to ensure your power remains reliable. We have procedures in place to protect workers’ health and well-being, including enhanced cleanings of our facilities, practicing physical distancing and limiting teams to small groups that keep the same workers together to minimize exposure where physical distancing is not possible.
Be aware of scams
Unfortunately, scams targeting utility customers increase during times of uncertainty; we urge you to call us first at 1-800-655-4555 before taking any action, or if you are suspicious about any COVID-19-related emails or calls you receive from people claiming to be with SCE. We will never call you or email you to demand payment and threaten to disconnect your service if payment isn’t received immediately. Learn more at sce.com/scamalert.
We know things will continue to change. We will continue to be here for you and keep you updated as we work through this crisis together.
For more information, we encourage you to visit our Response to COVID-19 page.
This article was released by Southern California Edison.