featured graphic for Lakewood city news during COVID-19, city logo courtesy of Lakewood

Lakewood City Hall re-opens to serve you in person on Monday, June 15, with some changes

Lakewood City Hall is re-opening to the public on Monday, June 15. We will be adhering to the L.A. County Public Health requirements to ensure the safety of visitors and employees.

If you just want to drop off a water or trash payment, you can use the box located outside the Clark Avenue entrance, which is checked throughout the day by city staff. And most city services can still be carried out very effectively over the phone or online, which we still encourage you to do as the coronavirus pandemic is still with us. City phone numbers and online services are here.

But for those who wish to come into City Hall for in-person assistance, here is our temporary check-in process.

ENTER/EXIT: Visitors should park in the lot off Civic Center Way and use the northeast doors to enter and exit the building. The doors facing the Clark Avenue parking lot and the doors near the Recreation and Community Services Department are closed to visitors.

CHECK-IN PROCESS: Staff will ask for your name, cell number or email address, and the nature of your visit. This information will be entered into a new online reservation system that will alert the appropriate department that you are in line. You’ll be asked to wait in the designated waiting area, or you can return to your car to wait. When the department is ready to serve you, you will receive a text message or email. If you do not have a phone or device that receives text messages or emails, staff will call for you by name in the waiting area.

HEALTH SCREENING: Once you are notified that you can be served, before you can enter City Hall you must pass a brief health screening process, which includes:

  • Health assessment questions
  • Temperature check
  • Use of a face covering and hand sanitizer

When you pass the health screening, you’ll proceed to the appropriate counter for help, observing the social distancing markings on the floor.

If you do not pass the health screening, you will not be allowed to enter City Hall for your safety and the safety of others, but you will be offered a flyer of city services you can conduct over the phone or online. You can see the flyer here.

Please note these guidelines:

We are not allowing people inside City Hall just to use the restroom. Screened visitors who have business with the city may use the restroom.

For families, we are only allowing one person from their group inside, unless there is a childcare issue. In that case, children may accompany their parent or guardian.

We look forward to serving you, whether in person, online at www.lakewoodcity.org, or by phone at 562-866-9771.

This article was released by the City of Lakewood.