featured graphic for California Senate District 29, represented by Josh Newman, during COVID-19

Senator Josh Newman introduces legislation to end the dangerous practice of pharmacy performance quotas

State Senator Josh Newman (D-Fullerton) introduced legislation to end the dangerous practice of imposing performance quotas on pharmacists based on profit, not health outcomes.

Under the provisions of SB 362, pharmacies in California no longer will be permitted to impose such quotas on prescriptions or services conducted by a pharmacist. Instead, licensed pharmacists will retain sole discretion in determining the appropriate amount of time required to fill each prescription and provide conscientious care to their patients.

At present, pharmacists are responsible for dispensing nearly 70 percent of all fulfilled prescriptions. Despite that intense workload, these same pharmacists typically also labor under aggressive sales quotas – such as trying to enroll 40 percent of patients into automatic refill programs, or having to fill a pre-determined number of prescriptions per hour. The pressures caused by these quotas, which are wholly unrelated to conscientious care, can adversely affect the professional and clinical judgment of pharmacists, thereby placing the public’s health at risk.

“The practice of enforcing pharmacy performance quotas poses a real risk to public health,” said Senator Newman. “In a public health emergency such as the one we are facing, in which pharmacists and pharmacy technicians are being depended upon to perform vital additional public health duties such as administering COVID-19 vaccines, the practice of burdening pharmacists with corporate sales quotas must end.”

Documents and data obtained by researchers, investigative reporters, and public prosecutors have established that large, corporate-owned pharmacy chains often impose performance quotas on licensed pharmacists and pharmacy technicians that can endanger the health and well-being of patients. These quotas, according to pharmacists and fellow employees, create high-stress work environments that can lead to dangerous dispensing errors.

“Pharmacists, like physicians, must be free to do their work consistent with their training and in accordance with the ethical dictates of their profession,” Newman said. “By passing SB 362, we will enable California’s pharmacists to honor their oaths and make clinical decisions based on patient care rather than corporate profit goals.”

“Corporations impose quotas to drive profits,” said Suzanne Bradbury, a licensed California pharmacist and member of UFCW Local 324. “A pharmacist’s mission is patient health. Pharmacists are the last line of defense against potentially deadly drug interactions, but that’s just the beginning of our public health duties. Being required to meet a profit-driven quota on top of all of our work interferes with our professional judgment and forces pharmacists to choose between meeting the quota to keep our job or providing quality, patient-centered attention that Californians deserve.”

“Pharmacists, like other members of the healthcare team, must be allowed to provide care in a manner which is consistent with their education and training,” said Susan Bonilla, CEO of the California Pharmacists Association.

The United Food and Commercial Workers Western States Council and the California Pharmacists Association are co-sponsors of SB 362.

This article was released by the Office of State Senator Josh Newman.

2 Comments

  1. Yeah we sure did. The recall was a scam pushed under the lie, Stop the Gas Tax, Recall Newman. Republicans said that after the recall they would pour big bucks into a proposition to repeal the gas tax. That never happened and the other side pushed out ads that claimed if the gas tax was repealed the fire trucks and ambulances could not make it by road to save you when in distress. Only 4-5 counties in the entire state voted to repeal the 12-cent gas tax. The remainder of the state believed the BS voted to retain the tax. Great job Republicans, another lie but that one is small compared to the lies Republicans tell today, like how they are a law and order party.

  2. OMG! You people voted this guy back in after we had him recalled the last time? Maybe you forgot his name, but how could you forget his bad hair and the high car registration fee he imposed on us? He’s part of what has ruined California along with all the other horrible Democrats.

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