City of Cypress News

RFP: Unified Communications as a Service (UCaaS) for City of Cypress

The City is requesting proposals from qualified telephone service companies to replace the City’s current Private Branch Exchange (PBX) telephone system with a Voice over IP (VoIP)/Unified Communications as a service (UCaaS) solution.

The City is currently facing several challenges with its current telecommunications system including the following:

  • The City’s system is based on older hardware and software technology that does not take advantage of the newer infrastructure technology currently used by the City.
  • The current system is complicated to maintain and administrate.
  • The current system relies on an outdated PRI voice service that has suffered several outages recently.

These are the primary reasons for the City’s plan to upgrade its telecommunications system. The City is seeking a solution that addresses the above concerns and is requesting proposals from qualified telephone service companies to supply and install a new system as outlined in this RFP.

RFP Unified Communications as a service (UCaaS) details

All proposals must be received by 5:00pm on February 28, 2023, and will be labeled: “Response to Unified Communications as a Service (UCaaS) RFP.”
Adrian Smith, IT Manager, Finance and Administration Department,, (714) 229-6715

Vendors must submit questions in writing to Adrian Smith (contact information above). All questions must be received by February 13th, 2023 to allow for answer preparation.

This article was released by the City of Cypress.